1. Introduction
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Aanya Technologies has appointed a Grievance Officer to address complaints and concerns related to TaxNoticeAI.
2. Grievance Officer Details
3. Types of Grievances
The Grievance Officer handles complaints related to:
- Privacy and data protection concerns (DPDP Act, 2023)
- Unauthorized use of your personal data
- Requests for data access, correction, or deletion
- Content-related complaints (objectionable or harmful content)
- Intellectual property infringement claims
- Security breaches or vulnerabilities
- Unfair trade practices or service quality issues
- Any violation of applicable laws or our Terms of Service
4. How to File a Grievance
To file a grievance, send an email to the Grievance Officer at support@niftydesk.app with the subject line "Grievance: [Brief Description]" and include:
- Your full name and registered email address
- A detailed description of the grievance or complaint
- Relevant dates, transaction IDs, or reference numbers
- Supporting documents or screenshots (if applicable)
- The resolution or outcome you are seeking
5. Resolution Process
Our grievance resolution process follows these steps:
Acknowledgement
We acknowledge receipt of your grievance within 24 hours via email, with a unique reference number for tracking.
Investigation
The Grievance Officer reviews the complaint, gathers relevant information, and may contact you for additional details.
Resolution
We aim to resolve grievances within 15 days of receipt. You will receive a written response with our findings and any remedial actions taken.
Appeal
If you are not satisfied with the resolution, you may request a review within 30 days. The matter will be re-examined by a senior member of our team.
6. Statutory Disclosures
In compliance with applicable law:
- The Grievance Officer shall acknowledge complaints within 24 hours and resolve them within 15 days, as required under the IT (Intermediary Guidelines) Rules, 2021.
- For data protection related grievances under the DPDP Act, 2023, we will respond within the timelines prescribed by the Data Protection Board of India.
- We maintain records of all grievances received and their resolution for a period of 180 days, as required under applicable law.
7. Escalation
If your grievance is not resolved to your satisfaction through our internal process, you may escalate the matter to:
- Data Protection Board of India — for data protection and privacy related complaints under the DPDP Act, 2023
- Consumer Forum — for consumer protection related complaints under the Consumer Protection Act, 2019
- Appropriate legal authorities — for any other statutory or regulatory concerns